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Terms of Business

Terms of Business Execution Only Agreement

020 3051 7461 | [email protected]


1.1 The purpose of this Agreement is to set out the basis on which we, Accendo Markets Ltd will provide execution-only trading services to you.

1.2 You have an agreement (a “Trading Agreement”) in place with a third party broker (the “Broker”) under which you have a trading account with that Broker which you use to enter into trades in various investments (a “Trading Account”). Before you read this Agreement, it is important for your own benefit and protection that you have read the Trading Agreement and clarified any points which you do not understand, because the services which we, Accendo Markets Ltd, provide to you under this Agreement relate to your Trading Account.

1.3 This Agreement contains the terms and conditions under which we will provide the services to you in relation to the Trading Agreement where you have granted us a power of attorney which permits us to operate your Trading Account, and to receive and transmit your orders to the Broker with whom you have your Trading Account (the “Trading Services” or “Services”).

1.4 Where you have not granted us a power of attorney and we are not permitted to operate your Trading Account, we will provide access through our website (the “Website”) to the Broker’s electronic trading platform which you can use to provide your instructions in respect of your Trading Account directly to the Broker (the “Trading Platform”). Provision of access through our Website is subject to the terms and conditions which govern your use of the Website and which can be found at: (the “Website Terms and Conditions”) and not the terms of this Agreement. Your use of the Trading Platform is subject to the separate terms and conditions which govern the Trading Platform and which are set out in your Trading Agreement with your Broker.

1.5 This is our standard client agreement on which we intend to rely. For your own benefit and protection you should read these terms carefully. If you do not understand any point, please ask for further information.

1.6 This Agreement will come into effect on the date on which your Trading Account is opened by the Broker, or when we receive a signed copy of this Agreement from you, or when you otherwise indicate your acceptance of this Agreement in writing (including email) or electronically by acceptance through our website. This Agreement is governed by English law. English will be the language for communication between you and us for the duration of this Agreement.


2.1 Where you enter into this Agreement jointly with another person or other people, each of you entering into this

Agreement will have joint and several liability under this Agreement. This means that:

(a) Each of you is separately responsible for complying with this Agreement;

(b) We can pursue any of you for all amounts owed to us, whether this arises from the actions of all or any of you. This means that you can be liable for the actions of the others who have entered into this Agreement with you; and

(c) each of you has full authority on behalf of the others to give or receive any instruction, notice, request or acknowledgement under the Agreement in relation to the Services without obtaining the consent of the others, including an instruction to terminate the Agreement.


3.1 We are authorised and regulated by the Financial Conduct Authority (the “FCA”) (registered number 475285) in the conduct of our investment business. The FCA’s registered address is 25 The North Colonnade, London, E14 5HS. Our registered office is Highstone House, 165 High Street, Barnet EN5 5SU.

3.2 In compliance with law and regulation, we classify our clients into three main categories; eligible counterparties, professional clients and retail clients. We will treat you as a retail client in accordance with the FCA rules, so that you will have the highest level of regulatory protection. Eligible counterparties and professional clients are considered to be more experienced, knowledgeable and sophisticated and able to assess their own risk, and therefore are given a lower level of regulatory protection. You may request in writing to be treated as an eligible counterparty or a professional client and you must state whether your request is a general one or is in respect of this Agreement only or a particular service only. We may consider such a request, and assess whether you are capable of making your own investment decisions and understanding the risks involved, but will be under no obligation to agree to treat you as other than a retail client. If we agree to your request to be treated as a professional client, some additional terms will apply.

3.3 We have a written internal complaints handling policy, as required by the FCA’s rules. You can obtain a copy of this on request, and in the event you should have cause for complaint about the Services which we provide to you, a copy will be sent to you.

3.4 In the event that we are unable to meet our obligations to you, you may have a right to seek compensation from the Financial Services Compensation Scheme (the “FSCS”) in respect of the Services. As at the date of this Agreement, compensation is limited to 100% of the first £50,000.

3.5 We are required, in accordance with the FCA rules, to take all reasonable steps to identify conflicts of interests between ourselves and our clients, or between one client and another, that arise through the provision of our investment services. We will provide you with a summary of our conflicts policy when we provide this Agreement to you.


4.1 Where you have granted us a power of attorney this permits us to operate your Trading Account on your behalf. This means that when you give an instruction to us in respect of a particular investment, we will then pass that instruction on to the Broker unless the circumstances in clause 4.3 apply.

4.2 You may provide us with instructions in relation to the Trading Services:

(a) by telephone; and

(b) by email, if we have agreed to that in writing, and subject to any additional terms and conditions that we may impose if we agree to that; in the first instance to your Relationship Manager or if your Relationship Manager is unavailable then to another one of our traders.

4.3 We may in the following circumstances refuse to transmit your order to the Broker:

(a) where your instruction is not given in accordance with this Agreement;

(b) in order to comply with anti-money laundering procedures;

(c) where we reasonably suspect that the instruction is fraudulent or unauthorised by you;

(d) where your instruction is not clear or you have not provided us with the correct details;

(e) where there is a legal requirement or a court or other authority that tells us to act in that way; or

(f) where we cannot comply with your instruction because the circumstances described in clause 9.4(d) have arisen.

4.4 You are responsible for all decisions on whether to invest in, hold or dispose of any investment or to enter into any agreement resulting from our Trading Service, under this Agreement. We will only receive and transmit your orders to the Broker as you instruct.

4.5 This is an execution-only service, and we are not obliged to assess the suitability for you of any order which you instruct us to transmit to the Broker.

4.6 Where we provide the Trading Services to you, we are required to assess whether an investment is appropriate for you, taking into account a number of factors including, but not limited to, your knowledge and experience in the relevant investment field.

4.7 As part of the process of assessing the appropriateness of an investment for you, we will ask you to provide us with information illustrating your knowledge and experience in relation to the relevant investments and markets. If the information you provide to us is incomplete or inaccurate then this may impair our ability to assess the appropriateness of an investment for you. If we consider that the investment is not appropriate for you we will warn you of this. If you instruct us to proceed with the order after such a warning, we may decide not to do so. If we do proceed, you should note that it may not be appropriate for you and that you may be exposing yourself to risks that you do not have the knowledge or experience to understand or mitigate.


5.1 Where you have not granted us a power of attorney we are not permitted to operate your Trading Account on your behalf and we will not pass your instructions on to the Broker. We will provide you with access through our Website (subject to the Website Terms and Conditions) to the Trading Platform which allows you to provide your instructions in respect of your Trading Account directly to the Broker. The Broker’s provision of the Trading Platform and your use of it are governed by your Trading Agreement with your Broker.


6.1 The Services provided under this Agreement are execution only services, and do not involve the provision of investment advice to you.

6.2 We do not offer tax advice to clients. If you require tax advice, you should consult an independent tax adviser.


7.1 Where you purchase investments using your Trading Account on an execution-only basis, we will not keep your holdings in these investments under review for you or monitor their performance.

7.2 In addition, we are under no obligation to bring investment opportunities to your attention or to continue to monitor or update any information which we have provided to you. It remains your sole responsibility to manage and monitor your positions.


8.1 If you are trading leveraged products with the Broker (for example, but not limited to, CFDs and spread betting), you may be required to pay the Broker a Margin for each transaction. The Trading Agreement with the Broker shall set out the arrangements with your Broker and govern your initial and continuing obligations with respect to the payment of the Margin. As it is your responsibility to ensure that you maintain sufficient funds in your Trading Account, we will not notify you in the event of a Margin call. We will have no liability to you or the Broker for any losses incurred by you due to and arising from any failure by you to maintain sufficient funds in your Trading Account to pay the Margin, nor shall we be liable for any non-payment of the Margin. If, in the event of a Margin call, you do not have sufficient funds in your Trading Account to meet your Margin obligations, we reserve our right to terminate this Agreement immediately on written notice to you. For the purpose of this clause 8, “Margin” means the amount of money you are required to pay the Broker in order to enter into trades.


9.1 In addition to the Trading Services, we may also provide you with marketing communications containing non-independent research which suggest an investment strategy, express a particular investment recommendation or which express an opinion as to the present or future value or price of an investment (“Research”). Such Research is not tailored to your individual circumstances and is not a personal recommendation, but is intended for general distribution to our clients.

9.2 When any Research which we provide to you carries restrictions with regard to the individuals or category of individuals to whom it may be disseminated, you must not distribute that document to any individual or category of individuals to whom it may not be disseminated.


10.1 When we provide you with Research, we give no warranty, guarantee or representation as to the completeness or accuracy of the information except in so far as is required by the FCA Rules, or to the tax consequences of any transactions or investments.

10.2 We will attend to your affairs with due care and diligence but we do not guarantee the performance or profitability of investments in relation to which we provide you with Research or process an order for you.

10.3 Save as set out in clause 10.4, we accept liability to you where you have suffered loss as a direct result of our breach of the terms of this Agreement or as a direct result of our negligence, fraud or wilful default.

10.4 We will not be liable to you for any losses which you suffer that:

(a) are losses incurred in relation to transactions which you enter into through your Trading Account or using the Trading Platform unless such losses are as a result of our breach of this Agreement, negligence, fraud or wilful default;

(b) are business losses, as opposed to your personal losses;

(c) were not, at the time you entered into the Agreement, a foreseeable consequence of the breach;

(d) arise from any act or omission caused by circumstances beyond our reasonable control, including any act of God, government or state, natural disaster, war or other hostilities, terrorist activity, industrial action and any failure of power supplies, computer systems or communication lines;

(e) are caused by any other person (including the Broker with whom you have entered into the Trading Agreement);

(f) are caused by your own failure to comply with your obligations under this Agreement; or

(g) are caused by our taking an action, or failing to take an action, where in our reasonable opinion this is necessary to avoid a breach of any applicable law or regulation.

10.5 Nothing in these Terms and Conditions will exclude or limit any duty or liability we may have to you under Applicable Law.

10.6 You will reimburse us for any loss which we may suffer as a result of you breaching this Agreement. However, you will not be liable to reimburse us if we, or a third party, are to blame for our loss. We will take reasonable steps to minimise our losses in any situation where you are required to reimburse us.


11.1 Before trading in investments you must ensure that you fully understand the risks involved. By entering into

this Agreement, you agree that we may provide you with a description of some of the risks involved in trading shares, derivatives and leveraged products on the Website at

11.2 If you do not have access to the internet and cannot access the Website, please notify your Relationship Manager. We will provide you with a hard copy document which contains a description of some of the risks involved in trading shares, derivatives and leveraged products.

11.3 Trading in contracts for difference, spreadbets, foreign exchange and shares carries a high degree of risk to your capital, and in some circumstances you may be liable for a greater sum than your initial capital invested. If you think that you require further information in relation to the risks of investing or if you are in any doubt as to whether to invest in a particular investment, then you may wish to consider seeking independent financial advice.


12.1 We will provide you with details of our fees and charges for providing the Services to you separately before you enter into this Agreement with us. In particular, we will provide you with a rate card which sets out our fees and charges. We will provide you with prior written notice of any changes to the rate card.

12.2 Where applicable, the Broker may share with us a proportion of the commission you pay. Further details are available on request.


13.1 We will hold in confidence all personal and financial information which we obtain about you as a result of providing the Services to you, subject to clause 13.2.

13.2 We may disclose information about you in the following circumstances:

(a) with your authority;

(b) where we are required to disclose information pursuant to any court order or similar process;

(c) where we are otherwise required or permitted by law to make disclosure; or

(d) where necessary in order to provide you with the Services.

13.3 We will comply with all requirements applicable to us under the Data Protection Act 1998, as amended, supplemented or replaced from time to time.


14.1 If you want to give us a trading instruction then please provide us with the instruction in accordance with clause 4. If you need to contact us for any other reason in relation to this Agreement, please do so:

(a) By post: Accendo Markets, Highstone House, 165 High Street, Barnet EN5 5SU

(b) By telephone: 0203 051 7464

(c) By fax: 0203 051 7463

14.2 We may contact you and give you any notices in connection with this Agreement by post, telephone, fax or by electronic means using the latest address, telephone number, fax number or electronic mail address which you have given us.


15.1 We may change the terms of the Agreement for any of the following reasons:

(a) where we reasonably consider that:

(b) the change would make the terms easier to understand or fairer to you; or

(c) the change would not be to your disadvantage; or

(d) to cover the improvement of the Services, the introduction of a new service or the replacement of a Service with a new one;

(e) to enable us to make reasonable changes to the way we provide the Services to you as a result of changes in the financial system, technology or the systems we use to run our business; or

(f) as a result of a requirement under applicable law and regulation.

15.2 If we make a change in accordance with this clause 14, we will always give you at least 30 days’ written notice before we make the change, except as required by applicable law or regulation.


16.1 If you wish to terminate the Services, you may do so at any time by giving us written notice. Any notice of termination which you provide to us will take effect on the day on which we receive it.

16.2 Unless clause 15.6 applies, we may only terminate provision of the Services by giving you not less than 30 days’ prior written notice.

16.3 On termination of the Services, if you have open positions in relation to transactions which you have entered into through our Trading Service you must pay us any outstanding commission, fees or costs which you are obliged to pay to us in relation to those transactions. In addition, termination of this Agreement will not affect your obligations to any third party (including but not limited to the Broker) in relation to those transactions.

16.4 Where you have granted us a power of attorney in relation to your Trading Account you will also need to terminate that power of attorney in accordance with its terms when you terminate this Agreement.

16.5 Termination of this Agreement does not terminate your Trading Agreement. If you wish to terminate your Trading Agreement with the Broker, you will need to do so in accordance with the relevant terms of your Trading Agreement.

16.6 We may terminate the Services without giving you prior notice if we reasonably believe that you have seriously and/or persistently broken any terms of this Agreement including by:

(a) giving us any false information at any time;

(b) using (or allowing someone else to use) the Services illegally or for criminal activity;

(c) inappropriately authorising a person to give instructions to us in respect of the Services;

(d) behaving in a manner (for example by abusing people who work for us) that makes it inappropriate for us to continue to provide you with a Service; or

(e) putting us in a position where we might breach an applicable law or regulation or another duty which applies to us if we continue to provide the Services to you.


17.1 This Agreement supersedes all prior written agreements entered into by you and us in relation to the provision of the Services. This does not affect any rights or obligations that you or we may have under any previous terms and conditions relating to such services. In addition, nothing in this clause shall limit any liability we may have to you in relation to statements or representations we have made to you but which are not expressly set out in this Agreement.

Accendo Markets Ltd is Authorised and Regulated by the Financial Conduct Authority (FCA) No. 475285. We offer CFD, Spread Bet and FX Trading Services. Accendo Markets Ltd, Registered in England and Wales No. 6417051. Registered Office: Highstone House, 165 High Street, Barnet EN5 5SU, +44 (0) 20 3051 7461

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Reviews View All

Just wanted to say thanks again for another rewarding week. The advice from yourself and the team is invaluable in making decisions. DP, Southampton
Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage.
Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 65% of retail investor accounts lose money when spread betting and/or trading CFDs with this provider. You should consider whether you understand how spread bets and CFDs work and whether you can afford to take the high risk of losing your money.

4.81 Average

156 Reviews


I have found Accendo staff very helpful,,and informed. I have traded with you for some years now and have no regrets. Keep up the good work!

Posted 3 years ago

Shaun D

since signing up for Accendo I have had two traders, Mark and Sam. I have found both of these to be very informative about how CFD's work and they have made it very easy for me. Since working with Sam (last four months) my trading knowledge has improved and I can make more informative decisions about which Company's to invest with. Keep up the good work Sam.

Posted 3 years ago


I am very happy with the service I get from Accendo Markets and in particular Amrit Panesar. He is very professional and pleasant to speak to and this counts for a lot.

Posted 4 years ago

Shreekant P

Its a good site for dealing stocks worldwide and having good staff.

Posted 4 years ago

Nick W

Krishan Appiah is one of the most dedicated / informative broker I have ever had.

Posted 4 years ago

Thomas I

Since I have been trading with Accendo Markets I have experienced much greater success than has been my experience with other trading companies mainly due to the help given by, what I consider to be my terminal with the trading floor, Mark, who has been most helpful in reminding me of the progress of my positions throughout the day and keeping me in touch with those positions so that I can more easily make successful trades when appropriate instead of missing out on opportunities through lack of attention. He draws my attention to the situations and enables me to make profitable trades. I am very happy with the situation at the moment and am enjoying the experience. Thomas Irving.

Posted 4 years ago

Kartik A

Accendo markets keep me connected with the market and its very well followed by Mr. Krishan Appiah ,which helps me to take certain decision on time.

Posted 4 years ago

Peter p

I have been trading with Accendo Markets and James Abbott my account manager for coming on 5 years now, James Abbott the senior trader of Accendo Markets provides me with up to minute information when I need it and find him very easy and professional to deal with. Whenever I need to trade or am not sure about anything James is always their to help with any queries I may have. The Accendo Platform I find very easy to use and navigate although it has been slightly changed over the years but definitely for the better. Personal when I do trade 90% of the time, I rather telephone call to place my trade dealings and if James is not there to take my call I find others at Accendo like Sam, Lee take my trades and are. All in all everyone at Accendo Markets are amazing to deal with and my relationship with Accendo is just as I like it. Peter Petrou

Posted 4 years ago

Mrs. J

"Our Trader, Aymen Azizi, has been nothing but attentive to our every need throughout our long relationship with him. No issue is too small, full explanations on all our questions."

Posted 4 years ago

Brian R

I have been with Accendo for a long time now, ten or twelve year's, probably more . As I told Sam (my trader) I thought that CFDs were better than sex . I stopped trading for a few years and only started back about a couple of months ago. But it is as if I had never been gone , so to speak. Sam has helped me every step of the way, at my age one forgets things. I have only praise for Accendo and as far as I am concerned the platform is the best . Now I am back trading at 71 years of age, I might even try sex again. Brian Robertson.

Posted 4 years ago

Jim W

I understand how to make a profit with CFDs. I am restricted by the range of companies I have knowledge of. Although, I am not sure that is a big problem. Tom Robertson is a very fine man.

Posted 4 years ago

Rebekah S

Well, I would not be trading without the help of my trader, Sam Alnakkash. He provided a really great overview of Accendo Markets, an insight into trading in general and how to get started in trading online. His advice, support and training has been fantastic all along the way, enabling me to start trading earlier than I would have done had I not had the support. He has also been very adept at understanding me as a client in order to help me achieve my trading goals. I still have a lot to learn and hope I will get there.

Posted 4 years ago

Nick z

I like the updates on shares I trade. Updates from Bloomberg and Reuters plus industry updates and breaking news. I've had Matt Grice and James Abbott and found both to be excellent. I would like to continue a personal service with James. He understands how and which stocks I trade.

Posted 5 years ago

Steve O

Excellent, knowledgable broker interaction and communication, coupled with very good research and analysis.

Posted 5 years ago

William P

Being new to direct trading I needed help and was given all the time and advice that I needed to feel fully able to make decisions on what I wanted to invest in. I asked for and got exactly the type of info I required provided by Tom Cook, who I would recommend to anyone looking for help.

Posted 5 years ago

Mr. W

I have been dealing with accendo for the past 8 years my broker Amrit I find him very helpful when he is there lol and had many offers to change but will not do it Bill Roberts

Posted 5 years ago

Zoran N

Very good all round service! Timely market information. (charts + trends coverage ) On the ball accounts managers ,quickly available and alert . Part of my success owed to my personal manager Mr Sam Springet , than you.

Posted 5 years ago

Mr Brian C

Easy to deal with.....

Posted 5 years ago

Muhammed S

Accendo markets are great for trading cfds and their research is second to none! Aymen manages my account is extremely helpful and always keeps me updated on market info. Thanks again

Posted 5 years ago

Mr Buta B

Always available, whenever I call I get straight through to someone that can and will help. The staff are very knowledgeable, helpful and easy to talk to.

Posted 5 years ago

Stephen B

Aymen Azizi keeps an eye on what is happening in the market and informs me with timely relevancy, email call, and txt.

Posted 5 years ago