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Technical FAQs

A Contract for Difference (CFD) is an agreement to exchange the difference in value of a particular market between the time at which the contract is opened and the time at which it is closed. CFDs allow you to trade a wide range of markets (for example, and individual share or commodity), without physically purchasing the underlying instrument. With CFDs, you can make a potential profit if the market goes down (i.e. shorting) as well as up. A CFD guide is available from the educational section of our website.

CFDs, spread betting and Forex are leveraged products. This means that your exposure is magnified. Whilst this means that your profits can be bigger, your potential losses could also be magnified. Subsequently, these products are defined as high risk products and you can lose more than your initial investment when trading them.  We offer you the option of using tools such as stop-losses, which are available to limit your maximum potential loss on each trade.

The spread is the difference between the price you can sell or buy an asset. This consists of the ‘bid’ and ‘offer’ prices.

This is the price at which you can sell to close an existing (long) position or open a new (short) position. When trading equities the bid price indicates a buyer in the market that is willing to pay the price in question for the shares. The bid price is usually lower than the offer/ask price.

This is the price at which you can buy to open a new (long) position or close an existing (short) position. When trading equities the offer price represents a seller in the market that is willing to sell their shares at the price in question. The bid price is usually lower than the ask/offer price.

‘Shorting’ or ‘going short’ is simply the mirror image of buying an asset (e.g. a share). If an asset is held short and the price of the asset falls, a profit will be made. Likewise, if you hold a short position and the underlying asset rises, you will make a loss.

The mechanics of shorting or ‘going short’ theoretically involve borrowing an asset from one source, selling it to a third party and then buying it back at some point in the future (hopefully after the price has dropped) to return it to the initial holder. If the price has dropped and you buy the asset back for a lower price than at which you sold, you keep the difference.

Yes, it is possible to open a long position and a short position at the same time in the same asset (e.g. a share). This is known as a ‘Forced Open’ position.

You can either trade directly through your trading platform or call our traders who can place the order for you. We will also walk you through the platform and explain all the functions of trading until you feel completely comfortable with trading yourself.

Your positions will remain open until either you close them, a ‘stop loss’ or ‘limit order’ is triggered or the margin on the account falls below the minimum margin requirement level required to maintain your open positions, at which point the positions may be closed automatically.

Market/At Quote Order: A Market/At Quote Order is an instruction to immediately buy or sell at the prevailing market price. When you place a Market/At Quote Order a buy or sell order will be executed as soon as possible at the first available price.

Limit Order: A Limit Order allows you to set an order at a price different from the prevailing market price. This is used to achieve a price more favorable than the prevailing market price.

Stop Order: A Stop Order allows you to set an order at a price different from the prevailing market price. This is used to achieve a price higher/lower than the prevailing market price.

Many more order types are available for advanced traders. Please contact us for further information.

Yes, you can trade out of hours on selected instruments (e.g indices and currencies). You cannot trade equities out of market hours.

Yes, stop/limit orders placed on an open position will be cancelled automatically should one or the other get triggered first. However, an order to close a position placed via Direct Market Access (DMA) will not be cancelled in the event of a current working stop loss being triggered first.

Yes, you can select ‘trailing’ on the order ticket then choose the number of points you wish your stop loss to trail the market price. You can also add trailing stop losses to current open positions at any time.

Yes, guaranteed stop loss orders are available on a wide range of instruments. However, they are not available on all equities. Guaranteed stop loss orders carry an additional premium which can vary from 0.3% to 1% of the trade size (on equity CFDs) depending on the asset traded.

Yes, you can add, edit or remove stop losses and limit orders at any point via your trading platform or by calling you dealer.

Part of our duty to you is to make sure that you are fully comfortable with our trading platforms. Your trader will take you through the platform until you are completely comfortable with it.

Direct Market Access (DMA) allows the user to place an order for a share wherever desired, and in some cases even within the spread. For example, a trader without DMA can only buy a share at the offer price. With DMA, the trader can place an order on the book to buy at the current bid price or, if possible, within the spread. If the trader is filled on the order, a better price has been paid for the share than a trader without DMA who was forced to buy at market (on the offer).

The advanced charting package offers many technical indicators for you to use, as well as a range of drawing tools with adjustable time frames of historical data. We will provide you with easy-to-use charting packages that are ideal for the novice online trader, but which have the underlying depth of features to suit the professional trader.

A live level 2 feed is effectively a snapshot of what is happening on the stock exchange to one particular share at the present time, in terms of demand for the share and whether there are more prospective buyers than sellers, and vice-versa. The bid volume and price is shown on the left, the offer volume and price is shown on the right. Professional traders use this to evaluate supply and demand for a share, and therefore predict the possible next move of the share price. To simplify, if there are more prospective buyers than sellers for a share at one particular share price, one might anticipate an imminent share price rise.

LIBOR is the London Inter-Bank Offered Rate. This is the figure used when London banks lend between themselves, and is usually close to the Bank of England base-rate. It is also used to calculate the interest on overnight CFD financing.

When a long CFD position is held overnight, interest must be paid by the holder of the position. However, when a short CFD position is held overnight, the holder theoretically receives interest. It is worth noting that, in times of low interest rates, holders of short positions may be required to pay a small amount of interest. The interest paid is based on LIBOR +/- a premium.

At the current time, stamp duty must be paid when purchasing traditional UK shares at a rate of 0.5%. However, stamp duty is not payable on CFD or spread betting contracts, which can represent a significant saving. Tax laws may be subject to change.

As with standard shares, dividends are received on long equity CFD positions. Using CFDs, dividends are paid on the ex-dividend date rather than the dividend payment date, so there is no frustrating wait. Dividends must be paid by the holder of a short equity CFD contract.

At the current time, profits from CFD trading are subject to capital gains tax. However, losses can be offset against CGT. You are advised to consult a tax expert on this matter, as Accendo Markets is not authorised to offer tax advice.

Profits from financial spread betting are currently free of tax. You are advised to consult a tax expert on matters concerning tax as Accendo Markets is not authorised to provide tax advice.

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Reviews View All

The company has been providing me with excellent information - we work well as a team! PO, London

CFDs, spreadbetting and spot FX are leveraged products & can result in losses exceeding your initial deposit. They are not suitable for everyone, so please ensure that you understand the risks.
The value of shares can go down as well as up, so you could get back less than you invest.

Telephone calls and online chat conversations may be monitored and recorded for regulatory and training purposes.

* We provide these as underlying assets to CFDs and Spreadbets.

To view our policies and terms, please click here

This website is not intended for or directed at residents of the United States or any country outside the UK. It is not intended for use by or distribution to any person in any jurisdiction or country where its use or distribution would contravene any regulation or local law.
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Accendo Markets Ltd - 1 Alie Street, London, E1 8DE (UK) Telephone: 020 3051 7461 - Accendo Markets Ltd. is Authorised and Regulated by the Financial Conduct Authority (FCA) No. 475285. Accendo Markets Ltd. Registered in England and Wales No. 6417051. © Copyright Accendo Markets Ltd 2015. All rights reserved.

4.83 Average

148 Reviews

Peter p

I have been trading with Accendo Markets and James Abbott my account manager for coming on 5 years now, James Abbott the senior trader of Accendo Markets provides me with up to minute information when I need it and find him very easy and professional to deal with. Whenever I need to trade or am not sure about anything James is always their to help with any queries I may have. The Accendo Platform I find very easy to use and navigate although it has been slightly changed over the years but definitely for the better. Personal when I do trade 90% of the time, I rather telephone call to place my trade dealings and if James is not there to take my call I find others at Accendo like Sam, Lee take my trades and are. All in all everyone at Accendo Markets are amazing to deal with and my relationship with Accendo is just as I like it. Peter Petrou

Posted 3 months ago

Mrs. J

"Our Trader, Aymen Azizi, has been nothing but attentive to our every need throughout our long relationship with him. No issue is too small, full explanations on all our questions."

Posted 4 months ago

Brian R

I have been with Accendo for a long time now, ten or twelve year's, probably more . As I told Sam (my trader) I thought that CFDs were better than sex . I stopped trading for a few years and only started back about a couple of months ago. But it is as if I had never been gone , so to speak. Sam has helped me every step of the way, at my age one forgets things. I have only praise for Accendo and as far as I am concerned the platform is the best . Now I am back trading at 71 years of age, I might even try sex again. Brian Robertson.

Posted 5 months ago

Jim W

I understand how to make a profit with CFDs. I am restricted by the range of companies I have knowledge of. Although, I am not sure that is a big problem. Tom Robertson is a very fine man.

Posted 7 months ago

Rebekah S

Well, I would not be trading without the help of my trader, Sam Alnakkash. He provided a really great overview of Accendo Markets, an insight into trading in general and how to get started in trading online. His advice, support and training has been fantastic all along the way, enabling me to start trading earlier than I would have done had I not had the support. He has also been very adept at understanding me as a client in order to help me achieve my trading goals. I still have a lot to learn and hope I will get there.

Posted 7 months ago

Nick z

I like the updates on shares I trade. Updates from Bloomberg and Reuters plus industry updates and breaking news. I've had Matt Grice and James Abbott and found both to be excellent. I would like to continue a personal service with James. He understands how and which stocks I trade.

Posted 9 months ago

Steve O

Excellent, knowledgable broker interaction and communication, coupled with very good research and analysis.

Posted 9 months ago

William P

Being new to direct trading I needed help and was given all the time and advice that I needed to feel fully able to make decisions on what I wanted to invest in. I asked for and got exactly the type of info I required provided by Tom Cook, who I would recommend to anyone looking for help.

Posted 9 months ago

Mr. W

I have been dealing with accendo for the past 8 years my broker Amrit I find him very helpful when he is there lol and had many offers to change but will not do it Bill Roberts

Posted 9 months ago

Zoran N

Very good all round service! Timely market information. (charts + trends coverage ) On the ball accounts managers ,quickly available and alert . Part of my success owed to my personal manager Mr Sam Springet , than you.

Posted 9 months ago

Mr Brian C

Easy to deal with.....

Posted 9 months ago

Muhammed S

Accendo markets are great for trading cfds and their research is second to none! Aymen manages my account is extremely helpful and always keeps me updated on market info. Thanks again

Posted 9 months ago

Mr Buta B

Always available, whenever I call I get straight through to someone that can and will help. The staff are very knowledgeable, helpful and easy to talk to.

Posted 9 months ago

Stephen B

Aymen Azizi keeps an eye on what is happening in the market and informs me with timely relevancy, email call, and txt.

Posted 9 months ago

Mr. G

the web site is so easy to use and Aymen my point of contact provides exactly the right level of intervention

Posted 10 months ago

Jyotish G

Very good info and continuous support from Aymeb

Posted 10 months ago

Chander S

The personal service of my dedicated broker is excellent. I do get daily mails on market conditions and information of future ex dividend dates of Stock by accendo Market, which is helpful to make a decisions on buy or sell stock. the whole concepts helps in to play with some money, risks and rewards in this share Market world, which makes me happy if and when I make any money,

Posted 10 months ago

Dilip P

My account manager Aymen has provided unbiased professional advice since day one. He allows me to trade at my own pace and is not pushy at all unlike most other brokers. Aymen is an extremely valuable asset to his Company and I would highly recommend Aymen and Accendo Markets.

Posted 10 months ago


Having an individual on call to help me, as a complete novice gives me the confidence to try trades to see what happens. The platform is very easy to use.

Posted 11 months ago

Frith L

Whenever I have a query Accendo are always willing to help out with a patient answer. I especially mention Tom Robertson here whose valuable help has aided me in charting new waters. I really appreciated his call when a share of mine was doing well. Keep up the good work all.

Posted 1 year ago

John F

pleasant people who know what they are talking about and i have had much help and information from adam vettese who answers every one of my questions in format that i understand , a great company, i am very pleased.

Posted 1 year ago