Terms Of Business

The following agreement is to be considered by you (the client) in conjunction with the terms and conditions provided by a third party clearing broker, and is designed to govern your relationship with Accendo Markets Ltd ("AML"), including, without limitation, advisory services offered by AML in relation to shares, derivatives and Contracts for Difference (CFDs). By signing this document, opening or attempting to open an account with or through AML, you agree to the terms and conditions as set out in this agreement.
i) AML is authorised and regulated by the Financial Services Authority (registered number 475285) to carry on investment business. The FSA's registered address is 25 The North Colonnade, London, E14 5HS. AML's registered office is 2 London Wall Buildings, London Wall, London, EC2M 5PP
ii) This agreement will come into effect on the date your account is opened. This Agreement is supplied to you in English, and English will be the format for communication for the duration of this Agreement.
iii)a) Before trading Contracts for Difference, ensure You fully understand the risks involved. These products may not be suitable for all types of investor. Trading in Contracts for Difference carries a high degree of risk and is generally considered suitable only for the more experienced investor. Leveraged products carry a high degree of risk for your capital, and in some circumstances you may be liable for a greater sum than your initial capital invested. Past performance is not necessarily a guide to future performance. Seek independent financial advice if necessary. These products are suitable only for people over the age of 18.
b) The past performance of any investment is not necessarily a guide to future performance. The value of shares or income from them may go down as well as up. The value of shares may rise or fall due to the volatility of world markets, economic conditions/data and/or changes in the rate of exchange in the currency in which the investments are denominated. You may not necessarily get back the amount you invested when investing in shares. If you are in any doubt about any investment, you should obtain independent financial advice.
c) Information and analysis produced by AML does not constitute a recommendation or offer to make a transaction in any derivatives or securities, and is intended to be general in nature. A full description of the risks involved in trading shares, derivatives and leveraged products can be found on our risk warning, which can be obtained through our website or on request by contacting AML at the registered address. You should read and understand the risk warnings before engaging in any investment activity with AML.
iv) AML will act as agent on your behalf. You agree to be contacted by AML at our discretion with regards to investment transactions or investment products, unless you specifically request otherwise. This communication may be in the form of voice communication, email or by post.
v) AML will treat you as a Retail Client in accordance with FSA rules, unless we inform you otherwise.
vi) Advisory Service Agreement The nature of this agreement and your relationship with AML is on an advisory basis which means that, although you may seek advice from AML and/or AML may offer advice to you in connection with an investment transaction, you have the final decision in relation to the execution of every investment transaction. Consequently, you should make every effort to ensure that you are fully satisfied that you understand the advice given to you in relation to every investment transaction as, unless you indicate otherwise, AML will be entitled to assume that you do. You accept that when AML provides advisory services it will be under the following conditions:
(a) Occasionally AML may, at our discretion, provide advisory services, recommendations and information regarding CFDs and /or shares on our own initiative and at our discretion. Advice offered may be in written or oral form. Prices of CFDs and shares can move very quickly and whilst AML will endeavour to monitor your open positions and advise as appropriate, it remains your sole responsibility to manage and monitor your positions. By signing this agreement, you agree to indemnify AML against losses incurred on your account, including where AML may have failed to contact you regarding your open positions. AML shall not be obligated to continue to provide advice related to your investments.
(b) Recommendations and research reports may occasionally be provided to you by AML, as well as advertisements and other publications. When any document provided to you carries restrictions with regard to the individuals or category of individuals for whom such a document is intended or to whom it may be disseminated, you hereby concur that you shall not distribute such a document to any such individual or category of individuals. AML may have acted upon the document or information contained within it before distribution of the material. Recommendations and research produced by AML should be considered non-independent research because it may have been prepared by persons who are exposed to conflicts of interest. No representations are made by AML as to the time you receive information, recommendations or research reports and AML makes no guarantees that such information, recommendations or research reports will be received by you at the same time as our other clients. Screen information service(s) may utilise and/or contain information, recommendations and research reports published by AML.
(c) When AML provides information regarding the markets, recommendations or advisory services, we give no warranty, guarantee or representation as to the completeness or accuracy of the information, recommendations or advisory services or to the tax consequences of transactions or investments. Unless AML specifically consents otherwise through written communication from you, you agree and acknowledge that
(i) the advice offered by AML is purely incidental to your trading association with AML and offered exclusively to allow you to construct your own decisions regarding your trading and investments;
(ii) the investments of AML's directors, associates, management and employees or agents may vary from the advice, information and recommendations provided to you by AML and
(iii) due to individual differences in the analysis of technical and/or fundamental factors by different personnel, the advice, information or recommendations provided to other clients may vary from advice, information or recommendations provided to you by AML.
(d) You acknowledge that it is not practicable or possible for AML to consider all available information from all available sources when formulating advice. Whilst every effort is made to provide you with profitable advice, we will not be liable to you for any loss you may sustain as a result of advice offered to you by AML. Analysis relating to securities trading is subjective and open to interpretation, and as such AML can never guarantee the profitability of any transactions entered into as a result of advice offered by us.
(e) When AML offers individual advice, it will be specific to your activities in CFD trading and/or share trading. AML is not obligated to and will not consider whether investing in securities other than CFDs or shares would be more suitable for you in regard to a specific transaction. Your suitability to the product is assessed prior to opening an account, and by opening an account you certify that CFDs or shares (whichever is pertinent to the type of account opened) are, in your opinion, a suitable financial product for you. AML will not take portfolio risk into account when giving advice in relation to a transaction.
(f) AML will not, at any time, be required or be seen to be required to offer tax advice to clients. AML will not provide advice with regard to tax issues.
vii) We have a written internal complaints handling policy. You can obtain a copy of this on request, and in the unlikely event you should have cause for complaint, a copy will be sent to you as a matter of course.
viii) Conflicts of Interest:
AML is required by regulators to take all reasonable steps to identify conflicts of interests between ourselves and our clients, or between one client and another, that arise through the provision of our investment services. A copy of the firm's ‘conflict of interest' policy will be provided on request. The following is a summary of the potential conflicts:
(a) Corporate Finance Activity: AML does not offer services or conduct business of this nature. Research produced or distributed by AML is based on non-independent research and is intended for our clients and traders.
(b) Personal Account Dealing: Advisory traders are required to make a formal request and gain permission from senior management before dealing in any security upon which advice may be offered by AML. This is designed to avoid any conflict of interest between the client and AML or its employees.
ix) Order Aggregation
AML reserves the right to aggregate your order with that of other clients. However, this will only be done if it is unlikely that the aggregation of orders will be to your disadvantage. You should be aware that when aggregation is applied, it is possible that it may work to your disadvantage in relation to a particular order. Further details on AML's order allocation policy are available on request.
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